Customer Journey Manager
Leeds City Centre/Hybrid
£40,000 – £46,000 DOE
My client are an international business who are market leaders in their field. They are looking for a Customer Journey Manager to join their team in Leeds. This is a brilliant opportunity to join a forward-thinking business, in a role with lots of autonomy and the opportunity for you to make a real impact.
The ideal candidate will have proven experience managing and improving the Customer Journey, be extremely analytical and a strategic thinker.
As a Customer Journey Manager your duties will include:
- Develop customer journey maps to document to full customer experience
- Be responsible for the end-to-end customer journey
- Identify key touch points in the customer lifecycle
- Create smarter customer friendly solutions to improve customer journey
- Implement continuous improvement initiatives based on feedback
As a Customer Journey Manager you will have the following skills:
- Previous experience working in Customer Journey Management is essential
- Be highly familiar with CRM tools and engagement technologies
- Ability to develop strong working relationships
- Excellent communication skills
- Highly analytical with strong organisational skills
Customer Journey Manager | Permanent | Leeds City Centre | £40,000 – £46,000
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If you would like to be considered for this position, please email a copy of your CV to jessica@gibsonhollyhomes.co.uk