Complaints Administrator

Leeds City Centre
£21,000 - £23,000

Complaints Administrator

£21,000 – £23,000

Leeds City Centre – Hybrid Working Pattern


My client is a UK leading corporate business with modern city centre offices.  They are looking for a Complaints Administrator to join their busy team in Leeds City Centre. The ideal candidate will have previous experience handling complaints or a strong customer service background.

As a Complaints Administrator your duties will include:

  • Resolve all escalated queries and complaints
  • Update all customers on any progress on outstanding enquiries
  • Accurately update the relevant system with appropriate details
  • Perform root cause analysis once a complaint has been resolved
  • Ensure all processes are operated in a timely manner


As a Complaints Administrator you will have the following skills and experience:

  • Previous experience working in Complaints would be an advantage
  • Previous Customer Service experience is essential
  • Excellent communication skills
  • Ability to work towards deadlines
  • Proficient on Microsoft Office


Complaints Administrator | Permanent | Leeds City Centre | £21,000-£23,000


Due to the high volume of applications we receive we are unable to respond to all applications. By submitting your application you agree to accept our privacy policy which can be found on the Gibson Hollyhomes website

Meet Your Specialist

Jessica Saunders
View my profile

If you would like to be considered for this position, please email a copy of your CV to