Temporary to Permanent Customer Service Advisor


Temporary to Permanent Customer Service Advisor

Competitive Salary

Free parking and Excellent company benefits

My client a reputable company within the insurance sector are looking for a customer service advisor to join their busy claims team due to growth and business demand within the team. This role is initially an on-going temporary contract with the opportunity to go permanent for the right person.

In this role you will be responsible for dealing with non-technical claims and general enquiries received from customers and clients.

Duties for a Customer Service Advisor will include:

  • Process customer claims effectively and efficiently
  • Update clients with the progress of their claim
  • Respond to customer queries via email, letter and telephone
  • Escalating customer issues to management where necessary
  • Ensure client and customer notes are accurately recorded and updated at all times
  • Dealing with all manner of customer enquiries including: cancellations, registrations, finance enquiries & policy amendments
  • Ensuring that the complaints procedure is followed where a complaint is made, including the issuing of verbal final responses

Personal Specification for a Customer Service Advisor will include:

  • Previous customer service experience is required, candidates from regulated background such as insurance or financial services will be advantageous
  • Excellent verbal and writing communication skills
  • Effective problem solving skills
  • Adaptable, flexible, and willing and able to learn new skills
  • Some Saturdays maybe required occasionally

Salary for the role is £18,000.  Full Time – Permanent Role.

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Meet Your Specialist

Temporary Recruitment Consultant
Bryony McQuade
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To apply, please email your CV to bryony@gibsonhollyhomes.co.uk.