Large Renowned Financial Business
Starbucks, restaurant and gym onsite
Named in the Sunday Times Top 100 Companies to work for
The client are a fast growing, independent financial services business based in Trafford Park. With approximately 900 staff and growing, the company provides personal accounts, insurance, credit and lending solutions.
They are looking for career-driven individuals who have great experience within a customer service role to join their team. They are offering a great starting salary, in house training and a great working environment.
Relationship Manager Role
Responsible for proactively managing relationships with customers through the provision of excellent customer service, consistently meeting customer centric Service Level Agreements.
Adopting a customer focused and professional approach at all times, you will ensure the support and information provided is suitable to the customers’ requirements and in line with consumer outcomes.
Ensure all support and advice within the IVA or Trust Deed provided is fully consistent of regulatory expectations (consumer outcomes)
Respond promptly and resolve any customer queries, signposting any complaints as necessary.
Ensure accurate customer data is captured and reflected within associated correspondence and provide ongoing support to customers for completion of the relevant documentation adhering to necessary deadlines.
Comply with the business vulnerable customer policy and identify when customers require additional support from specialist teams.
Identify opportunities for the customers for future additional products and services that align to consumer outcomes
Relationship Manager Requirements
GCSE Math and English at least Grade C
Ability to empathise with and understand clients individual circumstances
Previous experience of working in a call center environment
Previous experience of working within financial services
Knowledge and experience of working within an FCA regulated environment