Customer Service Specialist

Trafford Park
£20,000 - £22,500

Customer Service Specialist

£20,000 – £22,500 + bonus

  • Global Company with opportunity for progression
  • Free parking facilities
  • 26 days holiday + Bank Holidays + Buy and Sell Holiday Scheme
  • No evenings or weekends

 

An amazing opportunity has arisen for a Customer Service Specialist to join a leading, global company in Trafford Park. The company pride themselves on delivering excellence on all platforms to manage their VIP customers’ fleet and transportation solutions. They are seeking a customer driven specialist to join their growing team to be the first point of contact for all requests, maintaining budgets, repairs and assets so accuracy is key.

 

The Role

 

  • Following up on customer request in a timely and efficient manner
  • Managing customer related calls in order to increase customer satisfaction.
  • Offering a high level of service building rapport with key customers and suppliers.
  • Raising work orders and ensuring accurate coding
  • Checking maintenance history, validating & authorising additional work.
  • Following up on pending work orders relating to the termination of additional cover.
  • Scheduling service events and updating business applications.
  • Obtaining paperwork, uploading documents, and advising customer on due services.
  • Taking responsibility for updating work on the appropriate systems and logging calls
  • Taking ownership and following through customer enquiries, queries and complaints

Requirements

 

  • Excellent communication skills and ability to build rapport at all levels
  • Experience within Customer Service, Account Management, Sales Administration
  • Strong organisational and time management skills with a proactive approach
  • Knowledge of Fleet, Transportation or Logistics and advantage but not essential

 

By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website. If you do not hear from us within 14 days unfortunately your application has been unsuccessful

Meet Your Specialist


Senior Recruitment Consultant
Clare Corbishley
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