Our client is a forward think exciting place to work offering excellent opportunities to progress. The Customer Service Manager will be responsible for leading and motivating a team of Business Account Coordinators and an office assistant. Their goal is to keep the department running in an efficient manner, and to manage and continually improve customer service levels. The ideal candidate will have come from a B2B background and have a good understanding of distribution and supply chain.
- Take ownership of customer issues and follow problems through to resolution.
- Develop internal cross-functional relationships, plus manage external relationships with key contacts within our distribution and logistics network
- Maintain and develop order processing procedures, policies and standards
- Analyse statistics and compile accurate KPI reports
- Attend relevant cross functional meetings to help facilitate smooth running of order processing, on-boarding of new customers, and improving wider business understanding for the CS team
- Recruit, mentor and develop business account coordinators and create an environment where they can excel through on the job training, coaching and empowerment.