Customer Service Bookings Coordinator

Manchester City Centre
£20,000 - £22,000
  • Excellent benefits
  • City centre location
  • Growing business

Our client is a growing and successful business that still retains its family run values and outstanding customer care standards. They are a medical provider that really do put the client and the forefront of everything they do. Currently they are seeking a like-minded individual that is efficient, professional and ensures every specific detail is taken care of.

Duties:

• Answering incoming calls and handling client queries professionally and efficiently
• Taking bookings ensuring the system is fully updated and client fully informed
• Processing and recording customer payments accurately and advising on terms
• Fact finding to understand if the client is suitable / eligible to attend appointment
• Managing client queries via e mail and responding appropriately with reasonable time
• Acknowledging and understanding products & services to include prices/consultants
• Administering all of the relevant client paperwork confidentially and compliantly
• Covering reception duties when required and handling ‘walk in’ client enquiries
• Utilising several systems and information databases to ensure correct bookings
• Ensuring internal departments are informed of any changes or unique requirements
• Informing clients of any preparation/paperwork required for the appointment

Requirements:

• Experience within customer service, administration or reception
• Ability to absorb and process information quickly and efficiently
• Higher education advantageous however not essential
• Working knowledge of all MS Office programmes and Excel

By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website

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Senior Recruitment Consultant
Clare Corbishley
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