Creative & dynamic organisation
Friendly working environment
Our client is a leading organisation within the field of home improvements, interior design. They are seeking an experienced Customer Service Co-ordinator, the role will involve the following:
- Providing quotes to customers and dealing with various price queries
- Handling incoming calls from customers and providing advice on products/services
- Dealing with any technical queries re product size etc until the queries are too advanced
- Passing complex queries only when necessary to the appropriate sources with smooth handover
- Dealing with sample requests, sending out proposals and proposing samples given the brief
- Liaising with decorators, contractors, as well as consumers and home owners.
- Processing customer’s orders and following them through to completion
- Advising the client on the service and progress including timescales and delivery dates etc.
- Providing quotes to customers and dealing with various price queries
- Liaising with the field sales team re orders and product information
- Administrative support for the sales team and general office duties as appropriate
The ideal candidate will be computer literate, have strong organisational skills and a confident telephone manner due to the nature of the work. An interest in design and a creative flair would also be ideal.
To apply, please send your CV and contact details to rory@gibsonhollyhomes.co.uk.