Customer Service Advisor

Bradford
£18,000

 

 

 

Customer Service Advisor

Bradford       

£18,000

 

My client are a well-established business based in Bradford that are looking for someone to join their team as a Customer Service Advisor.

This is an excellent opportunity for someone who has a solid background from within Customer Service. They are a fantastic company to work for who pride themselves on promoting their staff internally. They want a candidate who is going to come in to this Customer Service environment and thrive, as well as look for progression in the future.

 

As a Customer Service Advisor, you will have the following duties:

  • Dealing with inbound customer enquiries
  • Guiding customers through reports they have received by their account manager
  • Making outbound calls where appropriate to clients to update them on the progress of reports and queries
  • Updating the internal system accurately
  • Supporting all teams with all new product implementations
  • Work to agreed Service levels, call quality targets and conversion rates
  • Minimise complaints on first contact where applicable
  • See complaints through from start to finish.

 

As a Customer Service Advisor, you will require the following skills and experience:

  • Previous experience working within a customer service position
  • Ability to work to deadlines and deal with complaints
  • Desire to hit internal targets

 

Permanent – Bradford – £18,000 – Full Time

 

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Brendan Hayden
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