Customer Service Advisor (Mon to Fri 9am-5pm)

Sale
£18,000

Customer Service Executive (Mon to Fri 9am – 5pm)
£18,000 PA

  • 23 days hols plus BH
  • Annual company bonus
  • Expanding business

Our client has been established for over 30 years and boasts Investors in people accreditation. They are a successful family run business covering the whole of the UK. The team are personable, professional and believe in delivering the best customer care and standards.

Duties

  • Handling incoming calls and fact finding to understand the nature of the call
  • Being the first point of contact for incoming phone calls and emails to the business
  • Resolving any initial queries where possible ensuring this is logged on the system
  • Referring to relevant departments such as Sales, Servicing or Finance when required
  • Understanding the customers’ needs and delivering a professional service
  • Providing support to internal depts ensuring any messages taken are passed on
  • Updating all relevant information on the system accurately and efficiently
  • Delivering a high level of customer service whilst being a brand ambassador
  • Responding to e mails within the agreed company service level standards
  • Developing and maintaining customer relationships through excellent service
  • Completing any follow up actions from calls/emails and relevant paperwork
  • Performing relevant administrative duties that are encompassed in the post

Requirements

  • Previous experience within a telephone-based Customer Service role
  • Computer literate with the ability to pick up new systems easily
  • Excellent communication skills both written and verbal
  • Professional and the ability to handle a variety of calls and queries

By submitting your application, you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website. If you have not received a response within 14 days unfortunately the application has been unsuccessful.

 

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Senior Recruitment Consultant
Clare Corbishley
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