Customer Service Administrator

Leeds
£9.23p/h

Our client based in Leeds city centre are a well-established company with modern open plan offices, are now looking for a Customer Service Administrator to join their team on a temporary 3 month contract.

Key Accountabilities:

  • To resolve escalated queries and complaints
  • To prepare and directly provide case files
  • To resolve and where necessary feedback on Citizens Advise referrals.
  • To keep customers and partners regularly informed of progress on any outstanding enquires.
  • To keep accurate, detailed and up to date notes on the CRM
  • To adhere to internal policies and complete all compliance administration
  • To ensure that all processes are operated in a timely and efficient manner with a focus to provide excellent customer service at all times
  • To assist in the development and training of new starters within the department.

The ideal candidate will:

  • Have Excellent communication skills (including written and telephone skills).
  • Be Microsoft Office proficient.
  • Be able to produce accurate work within tight deadlines.
  • Be self-motivated and high attention to detail
  • Have previous customer service experience
  • Have case management experience

Qualifications:

  • GCSE Maths and English Grade C (or equivalent) or above
  • Degree level (or equivalent), preferable

The Offer:

  • Company Benefits
  • Central location close to transport links and shops
  • £9.23p/h
  • Social Mon – Fri working hours, 8.30am – 5.30pm with an early finish on a Friday

 

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Bryony McQuade
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