Customer Enquiry Consultant

Bolton
£18,000 PA, OTE £22,000

Customer Enquiry Consultant
18,000 PA, OTE £22,000

  • Free parking
  • Healthcare Cover
  • Great working environment
  • Career development
  • Recognised qualifications

Our client has been established for over eight years and are very passionate about what they do. They are a finance broker offering a huge product range within their market ensuring their customers get the package most suited to them.

Within this role you will be contacting customers that have enquired about a Loan and fact finding in order to gain information to further their application. You will then pass the information onto the qualified Advisor who will in turn progress the application

Duties

  • Following up on incoming customer web enquiries and partner referrals
  • Contacting potential customers in order to fact find and gain information
  • Informing the customers of the Data Protection Act and the processes
  • Entering data efficiently and accurately onto the relevant systems
  • Building rapport with the customer and the internal Mortgage Advisors
  • Bridging the gap between the customers initial enquiry and the Mortgage Application
  • Working towards targets including compliance, quality and calls

Requirements

  • Experience within a telephony based or customer facing position
  • Fantastic interpersonal skills and the ability to build rapport
  • The desire to achieve and progress within a company

By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website

 

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Senior Recruitment Consultant
Clare Corbishley
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