Customer Enquiry Consultant

£18,000 PA, OTE £22,000

Customer Enquiry Consultant
18,000 PA, OTE £22,000

  • Free parking
  • Healthcare Cover
  • Great working environment
  • Career development
  • Recognised qualifications

Our client has been established for over eight years and are very passionate about what they do. They are a finance broker offering a huge product range within their market ensuring their customers get the package most suited to them.

Within this role you will be contacting customers that have enquired about a Loan and fact finding in order to gain information to further their application. You will then pass the information onto the qualified Advisor who will in turn progress the application


  • Following up on incoming customer web enquiries and partner referrals
  • Contacting potential customers in order to fact find and gain information
  • Informing the customers of the Data Protection Act and the processes
  • Entering data efficiently and accurately onto the relevant systems
  • Building rapport with the customer and the internal Mortgage Advisors
  • Bridging the gap between the customers initial enquiry and the Mortgage Application
  • Working towards targets including compliance, quality and calls


  • Experience within a telephony based or customer facing position
  • Fantastic interpersonal skills and the ability to build rapport
  • The desire to achieve and progress within a company

By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website


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Senior Recruitment Consultant
Clare Corbishley
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