Claims Team Leader

Manchester City Centre
£25,000 - £30,000 (experience-dependent)

Successful, UK-wide insurance company

Excellent starting salary

Industry leading training programme


The client is a successful insurance company based in Manchester, looking for experienced and career-driven individuals to join their Claims Liaison team in a Team Leader position.

A great opportunity for candidates with a wealth of telephony-based customer service experience and the drive to carve out a lucrative career in the insurance industry, the role offers a competitive starting salary, as well as fantastic employee perks and working environment.


Job Description

  • Proactive management of Claims Liaison teams including KPI management, development and training of each team member and team motivation
  • Active coaching and mentoring of claims teams
  • Resolve escalated complaints/Claims from customers
  • Ensure all team members follow company and FCA guidelines accurately


The ideal candidate will have experience in coaching and mentoring a team of telephony-based customer service agents, and a drive to pursue a career in team management within insurance. Applicants are welcome from a variety of industries including insurance and financial services, and must have contact centre experience.

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