Good Career opportunity
The successful candidate will be responsible for providing a first class customer support service to both internal & external customers. You will be expected to take ownership of problems and deal with them in a professional and efficient manner. The position requires excellent communication skills and a positive attitude.
Key duties will include
Dealing with incoming calls from external customers wishing to arrange routine servicing checks
Dealing with incoming calls from clients highlighting issues or problems with equipment purchased
Management of call off and forward orders
Occasional visits (top 20 distributors)
Using company database
Monitoring rolling order pattern and ensuring the retention of existing business
Price support import
Sales support for external account management team
The ideal candidate must have experience in the following areas:
Ability to work in a rapidly changing environment.
Have strong sense of customer service
Experience of liaising with internal departments
Ability to prioritise own work load and multi-task
Experience of working in high pressured situations.
Experience of dealing with customers both over the phone and in person